Customer Service Software
Everything you need for a first-class support experience that turns customers into promoters.
Pay For What You Need, When You Need It.
Starts at 2 paid users
(billed at $600/yr)(Pay Upfront) or $60/mo (Pay Monthly)
ORGANIZE & TRACK CUSTOMER COMMUNICATIONS
Ticketing
Live chat
Conversations inbox
Calling
Conversational bots
Team email
Simple automation
MAXIMIZE PRODUCTIVITY
Canned snippets
Email templates
Meeting scheduling
MEASURE EFFICIENCY
Tickets closed reports
Rep productivity reports
Time-to-close reports
Starts at 5 paid users
(billed at $6,000/yr)(Pay Upfront) or $600/mo (Pay Monthly)
DELIGHT CUSTOMERS AT SCALE
Ticket status
Ticket routing
Task automation
Ticket pipelines
HELP CUSTOMERS HELP THEMSELVES
Knowledge base
1:1 video creation
MEASURE & IMPROVE CUSTOMER EXPERIENCE
Custom reporting
NPS surveys
Customer experience surveys
Customer support surveys
Insights dashboard
(billed at $14,400/yr)
DELIVER EXCEPTIONAL SERVICE, CONSISTENTLY
Custom objects
Playbooks
Goals
MANAGE MULTIPLE TEAMS & BUSINESSES
Hierarchical teams
User roles
Single sign-on
Slack integration
Calculated properties
Field-level permissions
ENABLE SELF SERVICE AT SCALE
Quote-based workflows
Web books